“Our roles provide comprehensive primary healthcare services.”
Here we showcase the diverse range of essential roles within our Primary Care Network (PCN). Explore the dedicated professionals who work together to provide exceptional healthcare services to our community.
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to
Clinical Pharmacists are essential to the healthcare team operating within your GP practice. Distinguishing themselves from community Pharmacists stationed in pharmacy stores, our Pharmacists collaborate closely with other healthcare professionals to guarantee that every facet of your medication is suitable, secure, and efficacious.
Our Pharmacists are critical in scrutinising medications procured from hospitals and conducting regular evaluations of our patients’ medication. They proactively reach out to patients, initiating meaningful conversations concerning their medication to ensure its alignment with their individual needs and objectives. When conducting a comprehensive review of your medication, they are the best choice, and they maintain their roster of appointments.
Our Clinical Pharmacists toil assiduously behind the scenes to ensure the safety and effectiveness of your prescriptions. They may conduct a thorough telephone assessment of your medicines, wherein they will personally contact you to discuss your medication in-depth. They possess authorised access to your pertinent clinical records and work in harmonious collaboration with the rest of the healthcare team to provide all-encompassing care.
Pharmacy Technicians collaborate with the PCN Clinical Pharmacist and the practice staff to guarantee the secure, accurate, and punctual provision of prescribed medications. They assist other clinical personnel and reception teams by coordinating discharge summaries and medication reviews, assuming a central role in the repeat prescribing procedures. Moreover, they establish connections and communication channels with patients, nursing homes, caregivers, hospitals, and community pharmacies, promptly addressing medication-related inquiries.
Pharmacy Technicians represent an indispensable component of the healthcare team, diligently working to ensure that prescribed medications are dispensed safely and on time. Their close collaboration with other healthcare professionals is geared towards providing optimal care to patients. Additionally, they support the practice staff and clinical team by facilitating medication reviews and streamlining the repeat prescribing process.
Social prescribers can forge connections between patients and support services that align with their unique needs and aspirations, ensuring a comprehensive healthcare approach. Through collaborative efforts with other healthcare professionals, they empower patients by offering a range of tailored options.
Gaining access to the social prescribing team is a straightforward process, as you can directly contact the reception or be referred by any practice member. Once you consent, a social prescriber will conduct a thorough assessment and work closely with you to develop a well-being plan that caters to your requirements.
Social prescribers are crucial in bolstering patients’ overall health and well-being. Collaborating with other healthcare professionals facilitates connections between patients and the support services most suitable for their goals. To avail yourself of this valuable service, kindly contact the social prescribing team at your practice.
These skilled practitioners have undergone extensive and comprehensive studies to gain in-depth knowledge of various mental health issues frequently encountered but often overlooked in our patient population. Their presence within our team enhances and strengthens the care we can provide our patients, as they possess the expertise to diagnose and treat mental health problems.
When you engage with these practitioners, they will listen attentively to your concerns and difficulties, working collaboratively to develop a personalised plan. If you contact your GP’s reception, you may be scheduled for a consultation or appointment with a mental health practitioner.
Community Paramedics are highly skilled professionals with extensive experience in the ambulance service. They have acquired additional expertise and practical knowledge by working directly with GP practices. Their role involves assisting the practice by conducting visits and appointments for specific issues.
You may receive a home visit from a Community Paramedic or have an appointment or review scheduled with them at your GP surgery.
A thorough assessment will be conducted at your home, if necessary or at the GP practice. They possess the capability to diagnose, treat, and collaborate with other members of the practice team or other relevant services as required.
Dementia specialist nurses play a pivotal role in our PCN network. These dedicated professionals, Admiral Nurses, possess advanced knowledge and expertise in dementia care. They work closely with family carers, equipping them with the essential skills required to provide optimal care for individuals with dementia. They aim to foster positive approaches to living well with dementia and enhance the overall quality of life for everyone involved.
Admiral Nurses offer unwavering support at every stage of the journey. They provide practical guidance and emotional and psychological support, starting from the time of diagnosis and extending beyond the bereavement period. These nurses assist individuals in navigating through the complex range of emotions often associated with dementia, offering valuable assistance and compassionate care.
Our Physiotherapists within the PCN (Primary Care Network) operate in close collaboration with the practice and PCN to offer comprehensive assessments and treatments for a wide array of conditions that can impact an individual’s functioning and mobility. These highly skilled professionals possess the expertise to diagnose and treat various conditions and serve as the primary point of contact for patients seeking physiotherapy services.
Physiotherapists play a vital role in supporting patients by providing thorough assessments, effective treatments, and appropriate referrals when necessary. They have extensive experience in creating customized treatment plans tailored to the unique needs and goals of each patient.
Upon contacting the practice, patients can anticipate a telephone or face-to-face assessment with our dedicated Physiotherapist. They will provide guidance and support, offering valuable advice and potentially scheduling follow-up appointments based on the patient’s requirements. If deemed necessary, they may prescribe and refer patients to specialized physiotherapy courses or further investigations to ensure comprehensive care.